Warranty

Eligibility to claim:

To be eligible to claim warranty support available to the original purchaser, prior to repairs being undertaken you must:
a. Provide proof or purchase and installation by an Authorised/ Qualified Professional Dealer.
b. Where warranty claim is made, supply and installation must be completed by an Authorised/ Qualified Professional
Dealer or Builder, warranty certificate must be completed including installer’s full business details, copy of original receipt and signature of approved partner’s representative. Where proof of professional installation is not provided, warranty is limited to 12 months - parts only.
c. Where proof of purchase cannot be provided you will not be entitled to warranty support.
d. Where an item that is hard wired to a power supply is faulty, contact Hayward Pool Products (Australia), an Authorised Service Agent or place of purchase for instruction.

Conditions:

1. On site support will only be provided for installations located within 10km of the Authorised Service Agent in the metropolitan areas of Melbourne, Sydney, Brisbane and Perth, or within 20km of an Authorised Service Agent in regional areas. For Installations outside the specified radius the customer will have to pay a travel fee. Warranty does not cover damages resulting from incorrect installations, improper storage, improper operation, water chemistry, act of God or freezing. For product specific warranty information refer to conditions and exlusions provided with product manuals.
2. Fail on start situations for all pumps, based on an across the counter exchange. Fail on start means the unit fails to operate immediately upon installation or within 7 days from installation, proof of purchase will be required. Seals and O-rings are considered maintenance items and are therefore not covered under the general warranty policy unless they display a true manufacturer’s defect.
3. Cartridge elements and pressure gauges are covered for manufacturer’s defects for one year. Damage to the cartridge from lack of maintenance such as pleat damage from cleaning, end cap cracking from over weight (due to lack of cleaning), or installation issues are not covered under warranty. Only cartridges found to be defective in materials or workmanship will be covered by warranty. Gaskets and O-rings are considered maintenance items and are therefore not covered under the general warranty policy unless they display a true manufacturer’s defect. A defect in these areas will quickly become evident after installation.
4. Wear items are considered consumable items and are therfore not covered under the general warranty policy unless they display a true manufacturer’s defect. Wear items include wings, shoes, and flaps on suction cleaners as well as cartridges, and drive tracks on robotic cleaners.
5. Parts including mechanical seals, multiport valves, elements, pressure gauges, grids, cartridges, bearings, shoes, wings and drive tracks are considered spare parts and therfore qualify for 1 year manufacturer’s defect warranty. Warranty commences from date of original purchase and is not extended in the event of a repair or replacement.
6. To claim warranty a history of water balance test records must be provided to show compliant water balance has been maintained for the product. For heater warranty information refer to specific conditions and exlusions provided with heaters. For OmniLogic Accessories refer to individual manuals for warranty schedules.

EXPERT LINE WARRANTY

Expert Line products are approved for sale only via brick-and-mortar locations. They qualify for Parts and Labor coverage.

HAYWARD REWARDS WARRANTY

Hayward Rewards dealers can offer extended warranty coverage to customers who purchase one or more Expert Line products.

OPEN LINE WARRANTY

Open Line products are approved for sale online and via brick-and-mortar locations. This includes W3 Model #s, Replacement Parts, White Goods, and Accessories. Warranty coverage for Open Line In-Ground products does not increase when sold via brick-and-mortar location, sold by a Hayward Rewards dealer, or installed by a professional.