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FAQ

Elevate your pool and landscape experience: expert advice and solutions for seamless enjoyment.

Elevate your pool and landscape experience: expert advice and solutions for seamless enjoyment.

Why doesn't my cleaner move?

  • Hayward suction cleaners depend on several factors to operate. First, there must be enough water flow past the “turbine”. Use the “vacuum gauge adaptor” or “flow gauge” supplied with the cleaner to measure the vacuum in the cleaner hose. You should have 1" vacuum per section of hose. If you happen to have the new “flow gauge” adjust the flow so the reading is at least ½ way between maximum and minimum.  Follow the directions in the Hayward owners guide or video.
  • The 4 small "shoes" connected to the pods must be able to grip the pool surface. Make sure that the "shoes" are not worn out and that the surface of the pool is not slippery because of an algae buildup.  Also make sure you have the correct “shoes” for the surface of your pool. The right shoes are standard/slotted for plaster and Pebble-Tec; cork for vinyl and fiberglass; and ceramic for tile.
  • There is an obstruction in the cleaner. Remove the consumer inspection plate at the bottom of the cleaner (one self contained screw needs to be loosened) and see if a rock, twig or large piece of debris has stuck between the bearings and turbine. Shake the head of the cleaner to dislodge any internal debris.
  • The turbine, a-frame and "pods" must be working correctly. Any wear in the "drive train" can cause problems. To check for wear hold the left and right "pods" in your hands and firmly try to rock the “pods”. All force on the  “pods” should be transferred to the “turbine” and no play should be evident in the pods. If there is more than ¼” of play, parts need replacement. Contact your Hayward Authorized dealer for repair.