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FAQ

Elevate your pool and landscape experience: expert advice and solutions for seamless enjoyment.

Elevate your pool and landscape experience: expert advice and solutions for seamless enjoyment.

When I try to register my product, I get a message that "the purchase date must be a valid date in mm/dd/yyyy format and cannot be a date in the future." I'm entering the date correctly. Why am I getting this message?

  • Normally, when people have issues with the purchase date on warranty registrations, it is because the date & time are not set correctly on their PC. To check this setting on a Windows PC, go to the Control Panel and select the Date and Time option. On a Mac, click the time indicator at the top right of your display and select "Open Date & Time". Adjust time time as needed or choose the option to set the time automatically (which gets the correct time from the Internet).